Job Details

SCOPE OF POSITION: 
Take appropriate action to achieve success of assigned projects. Develop project plans, establish requirements, control risks and issues, monitor and control implementation, and facilitate stakeholder communication and relationships. Perform internal quality improvement services, including leading or supporting quality improvement projects; analyzing, documenting, and improving business processes; and ensuring compliance with external standards. Assist with proposals for new business. Pursue initiatives to improve companywide project management knowledge and integration. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:

Project Planning & Coordination

• Conduct business analysis activities including requirements gathering, process documentation, process analysis, and stakeholder information elicitation. 
• Create and maintain detailed project work plans for assigned initiatives. 
• Develop project schedules that align with client needs, departmental workload, resource capacity, and vendor capabilities; negotiate implementation timelines and delivery dates. 
• Manage day-to-day project activities, including scope, risks, issue logs, project financials, and resources to ensure successful delivery of project objectives. 
• Oversee completion of project assignments and ensure timely delivery of project deliverables that meet established requirements. 
• Lead high-complexity projects and support leaders managing low- and medium-complexity projects. 
• Participate in proposal development, pricing estimates, and other strategic initiatives as requested. 

Stakeholder Engagement

• Guide, motivate, and support team members and stakeholders in resolving issues and achieving project objectives. 
• Deliver clear, consistent, and professional communications to clients, management, team members, and stakeholders regarding project updates, needs, and requests. 
• Serve as a subject matter expert on project management processes, procedures, and best practices. 

Reporting, Documentation & Continuous Improvement

• Utilize project management and tracking software to monitor projects, maintain performance data, and generate reports. 
• Collect, update, and distribute master work plans for budgeted departmental projects and requesting departments. 
• Develop lessons learned documentation and promote continuous organizational learning and process improvement. 
• Prepare and submit reports as assigned or requested. 
• Conduct specialized research and complete special projects as assigned. 

Compliance & Professional Standards

• Follow AFMC, state, and federal protocols related to data confidentiality, security, HIPAA compliance, and other applicable regulations. 
• Demonstrate ethical behavior characterized by responsibility, respect, fairness, and honesty in the practice of project management. 
• Perform additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge and appropriate application of project management principles, methodologies, tools, and problem-solving approaches, including Waterfall, Agile, and hybrid methodologies.
• Knowledge of HIPAA and other healthcare privacy, security, and data management regulations.
• Knowledge of Medicaid and Medicare programs.
• Ability to develop and apply knowledge of regulations, policies, and contract requirements related to assigned responsibilities.
• Proficiency in Microsoft Office applications and project management software, including Word, Excel, Outlook, PowerPoint, OneNote, Azure, and MS Project.
• Strong verbal, written, and presentation communication skills, including proficiency in business English, grammar, punctuation, and spelling.
• Strong interpersonal, collaboration, and relationship-building skills with the ability to work effectively with diverse stakeholders.
• Ability to lead, influence, motivate, and resolve conflicts among individuals and teams without direct supervisory authority.
• Strong organizational, time management, analytical, critical thinking, and problem-solving skills, including sound judgment and attention to detail.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment while demonstrating flexibility, initiative, and adaptability.
• Ability to identify, communicate, and appropriately escalate project issues and risks to stakeholders.
• Ability to maintain confidentiality of proprietary, sensitive, and protected information.
• Demonstrated professionalism, integrity, and ethical conduct in all interactions and responsibilities.
• Ability to work independently and collaboratively as part of a team.
• Ability to travel occasionally, as required.

Physical and sensory requirements (with or without the aid of mechanical devices)
Mobility, reaching, bending, lifting, grasping, ability to read and write ability to communicate with personnel, ability to remain calm under stress. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations. 

EDUCATION:
Required: Bachelor’s degree in Computer Science, Business, Communications, Public Relations, related field. PMP, PRINCE2 or global national accreditation

Desirable: Maintained Project Management Professional certification. 

EXPERIENCE:
Required: Two (2) years of experience leading or coordinating projects. 
Desirable: Three (3) to five (5) years of experience leading projects. Experience with healthcare quality improvement projects. Public speaking experience or training. Experience with BPMN process modeling notation. Experience with CRM or cloud-based software.

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)